Delivery Costs & Times
We’ve tried to keep delivery costs as low as possible. Delivery prices and times depend on your location, how much you buy and how quickly you’d like to receive your order. All our products tend to be made to order, due to our range it's not possible to keep everything in stock and it can take up to 5 working days to prepare your products.
If it’s a Friday afternoon or a Weekend, your order won’t be processed until Monday.
Delivery times are to be considered indicative, given the differences that exist between countries.
Italy: 1-4 working days + the day of postage in 85 % of cases
orders < 100€ - 5.99€
orders 200€ + - free
Europe: 6 working days + the day of postage
in 85% of cases
Countries in the Mediterranean Basin: 10 working days + the day of postage in 85% of cases
North America: 14 working days + the day of postage in 85% of cases
Other countries in Africa, Asia, the Americas: 15/20 working days + the day of postage in 85% of cases
Oceania: 14 working days + the day of postage in 85% of cases
orders < 100€ - 12.99€
orders 200€ + - free
For urgent deliveries contact us or send us an email at email@example.com and we will send you the exact delivery price and time, depending on your location.
Customs Duty & Import Fees
You may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Again, this is out of our hands.
How to track your order
The Dovequando service, helps you monitor your order by entering the tracking code; it must be entered without interruption, only numbers and letters.
Get in touch via email and we'll look up the status of your order within a few minutes.
if your order is severely overdue, please contact us or send us an email at firstname.lastname@example.org. You’ll need to quote
your order number.